SAFE SHELTER 10-DLC POLICY
Tax EIN Number: 84-0781353
Privacy Policy URL
Campaign Description: Describe what you will be sending to your customers and how often you will be sending SMS messages.
Safe Shelter sends text messages to clients, participants, and community members for the purpose of providing service-related information, appointment coordination, safety communications, and organizational updates. This may include communication between shelter and outreach staff and clients as needed based on services received; shelter client check-ins and schedule coordination; communication with exited clients regarding lockbox items, codes, or scheduling pick-up of belongings; DARC client follow-up and legal resource links; information about Safe Shelter services, resources, outreach office address, and appointment details; responses to email inquiries submitted through the website when the user has granted permission to follow up via text; hotel agreements and booking confirmations; home-visit appointment reminders or rescheduling needs; group support or clinic information; as well as text messages related to organizational event updates and donation drives.
Safe Shelter of St. Vrain Valley Terms and Conditions
Terms & Conditions
Last updated: November 16, 2025
Welcome to Safe Shelter of St. Vrain Valley. These Terms & Conditions (“Terms”) govern your use of our website www.safeshelterofstvrainvalley.org, services, and participation in our SMS/text messaging program. By using our website or enrolling in our messaging program, you agree to these Terms.
1. Use of Safe Shelter of St. Vrain Valley Website
You agree to use this site in compliance with all applicable laws and regulations. You must not:
Engage in any unlawful or fraudulent activity.
Interfere with the operation or security of our website.
Use the website to distribute harmful code, spam, or abusive content.
2. Eligibility
You must be at least 18 years old or have the consent of a parent/guardian to use our services.
3. SMS/Text Messaging Program (10DLC Compliance)
By providing your phone number and opting in, you consent to receive recurring SMS/text messages from Safe Shelter of St. Vrain Valley, including but not limited to updates, alerts, and promotional messages.
Message frequency: Varies.
Message & Data Rates: Standard message and data rates may apply.
Opt-Out: You can cancel at any time by replying STOP to any message. After you send STOP, you will receive one final confirmation message. No further messages will be sent unless you re-enroll.
Help: For support, reply HELP or contact us at 303.772.0432 or info@safeshelterofstvrain.org.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: We will not share or sell your phone number with third parties for marketing purposes. For more details, see our www.safeshelterofstvrain.org/privacy.
4. Intellectual Property
All content on this site, including logos, trademarks, text, images, and software, is owned by Safe Shelter of St. Vrain Valley and protected by applicable intellectual property laws.
5. Limitation of Liability
We are not liable for any damage(s) resulting from your use of our website or services, including interruptions in SMS delivery. Use of our services is at your own risk.
6. Indemnification
You agree to indemnify and hold harmless Safe Shelter of St. Vrain Valley, its officers, employees, and partners from any claims or damages arising from your use of our services.
7. Governing Law
These Terms are governed by the laws of Colorado, Boulder County, without regard to conflict of law principles.
8. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the revised Terms.
9. Contact Us
If you have questions about these Terms, please contact us at:
Email: info@safeshelterofstvrain.org
Phone: 303.772.0432
Safe Shelter of St. Vrain Privacy Policy
Privacy Policy
Last updated: November 16,2025
Safe Shelter of St. Vrain Valley respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.safeshelterofstvrain.org and participate in our SMS/text messaging program.
By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, physical/mailing address, and payment details when you provide them.
SMS Consent Data: Phone number, opt-in status, messaging history (STOP/HELP requests), and delivery records.
Technical Information: IP address, browser type, device identifiers, and usage data.
2. How We Use Your Information
We use your information to:
Provide and improve our website and services.
Send you SMS/text and electronic mail messages (with your consent) including alerts, updates, and promotional messages.
Respond to inquiries and customer service requests.
Comply with legal and regulatory requirements.
3. SMS/Text Messaging Privacy (10DLC Compliance)
When you opt in to receive SMS/text messages from us:
Consent: You agree to receive recurring messages from Safe Shelter of St. Vrain Valley.
Message Frequency: Varies based on program activity.
Opt-Out: You can opt out anytime by replying STOP. A confirmation message will be sent, and no further messages will be delivered unless you opt in again.
Help: For assistance, reply HELP or contact us at info@safeshelterofstvrain.org or 303.772.0432.
Data Use: Your phone number, electronic mail address, and message data will be used solely for delivering our messaging program.
No Sale of Data: We do not sell, rent, or share your mobile number or electronic mail address with third parties for their marketing purposes.
4. Sharing of Information
We may share your information with:
Service Providers: Trusted third parties who help us operate our website, deliver SMS messages, or process payments.
Legal Requirements: When required by law, regulation, or court order.
Business Transfers: If we merge, sell, or transfer assets, your information may be part of the transaction.
5. Data Security
We implement reasonable safeguards to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary for business, legal, or compliance purposes, including maintaining SMS consent and opt-out records as required by carriers.
7. Your Privacy Rights
Depending on your location, you may have rights to:
Access, update, or delete your information.
Withdraw consent for SMS marketing at any time (reply STOP).
Request a copy of the personal data we hold about you.
To exercise your rights, contact us at info@safeshelterofstvrain.org
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date revised.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
Email: info@safeshelterofstvrain.org
Phone: 303.772.0432
Examples of How Users Opt-In for Safe Shelter of St. Vrain Valley SMS/Text and Electronic Mail Messages:
• Entering a phone number or electronic mail address through www.safeshelterofstvrain.org
• Clicking a button on a mobile webpage.
• Sending a message from the consumer’s mobile device or electronic mail address that contains an advertising keyword. Example: Consumers opt-in by texting “New” to (111) 222-3333. Consumers who opt-in by texting a keyword will receive a response to include the brand name, confirmation of opt-in enrollment to a recurring message campaign, how to get help, and a clear description of how to opt-out.
• Initiating the text message exchange or electronic mail message in which the message sender replies to the consumer only with responsive information.
• Signing up at a point-of-sale (POS) or another message sender on-site location.
• Opting in over the phone using interactive voice response (IVR) technology. Example: "You are now opted-in to our platform notifications. For help, reply HELP. To opt-out, reply STOP"
Two (2) Examples of texts exchanges:
Example 1: Client or Potential Client Support Exchange
(Supportive, safety-aware, compliant with 10-DLC rules)
User:
Texts “SAFE” to (303) 772-0432 to request help.
Safe Shelter of St. Vrain Valley:
Thank you for contacting Safe Shelter of St. Vrain Valley. You are now opted-in to receive important text updates and support messages. Msg&Data rates may apply. Msg freq varies. Reply HELP for assistance or STOP to opt-out.
User:
I need help with a situation at home. Is someone available to talk?
Safe Shelter of St. Vrain Valley:
Yes. You are not alone. A trained advocate can assist you. For immediate danger, please call 911. To speak with our 24/7 crisis line advocate, call 303-772-4422. Reply STOP at any time to end messages.
User:
Do you have emergency shelter available?
Safe Shelter of St. Vrain Valley:
We can help assess availability. An advocate will follow up shortly from a secure line. Reply HELP for info or STOP to opt out.
User:
STOP
Safe Shelter of St. Vrain Valley:
You have opted out of SMS messages from Safe Shelter of St. Vrain Valley. No further messages will be sent. To re-enroll, text SAFE again at any time.
Example 2: Fundraising or Campaign Appeal Exchange
(Donation-oriented, brand-identified, compliant messaging)
User:
Enters their phone number on www.safeshelterofstvrain.org to receive giving-season updates.
Safe Shelter of St. Vrain Valley:
Thank you for signing up to receive updates from Safe Shelter of St. Vrain Valley. You are now opted in to our recurring SMS updates. Msg&Data rates may apply. Msg freq varies. Reply HELP for support or STOP to unsubscribe.
Safe Shelter of St. Vrain Valley:
Colorado Gives Day is here! Your support helps families find safety, shelter, and hope. You can give securely at: [Donation Link]. Msg freq varies. Reply STOP to opt out.
User:
Can you remind me again before the deadline?
Safe Shelter of St. Vrain Valley:
Absolutely—thank you for supporting survivors. We will send one reminder on the final day. Reply HELP for assistance or STOP to opt out at any time.
User:
HELP
Safe Shelter of St. Vrain Valley:
We’re here to help. For questions about SMS messages, contact 303-772-0432 or info@safeshelterofstvrain.org. Reply STOP to end messages.
Example of Opt-Out Message Response from Safe Shelter of St. Vrain Valley. Response when someone texts, “STOP”:
Safe Shelter of St. Vrain Valley:
You have opted out of Safe Shelter of St. Vrain Valley text messages. You will no longer receive SMS messages from us. This is a confirmation message. To re-enroll at any time, text SAFE or sign up again at www.safeshelterofstvrain.org.
Example of Help Message Response from Safe Shelter of St. Vrain Valley. Response when someone texts, “HELP”:
Safe Shelter of St. Vrain Valley:
You requested help. Safe Shelter of St. Vrain Valley is here to assist. For questions about your text messages, contact us at 303-772-0432 or info@safeshelterofstvrain.org. For immediate safety assistance, call our 24/7 crisis line at 303-772-4422. Msg&Data rates may apply. Reply STOP to opt out at any time.